Welcome
Welcome to Tough Luv's online shop. Please review the following basic terms that govern your use of, and purchase of, products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement").
Shipping
Purchased items will be shipped within 5 business days of the order, although most will be within 3 to 4. Please allow up to 2 weeks for delivery to arrive. If you still have not received your purchase after 3 weeks, please notify us via convo. Buyer assumes any and all duties and customs costs for orders shipping outside of the U.S. and will be contacted in advance should additional charges need to be made. Tough Luv is not responsible for any lost, stolen or damaged shipments. All domestic shipments are sent with a delivery confirmation or tracking number and the buyer assumes all responsibilities of lost items.
Returns & Exchanges
I gladly accept exchanges
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
ALL SALES ARE FINAL. Unless the product is damaged during shipment of delivery, you are responsible for return shipping charges, the item must be in its original packaging, and is subject to inspection to verify that it is new or unused. Some returned items are subject to a 25% restocking fee.
Additional
RE: COLORS: We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Frequently Asked Questions
Sizing details
In general, sizing is as follows:
S = 34A-C bust x 25-26" waist/jean size
M = 36A-C bust x 27-28" waist/jean size
L = 38A-C bust x 29-30" waist/jean size